Privacy Policy

Last Updated: March 14, 2024


Welcome to Viluma! At Viluma, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Viluma collects, uses, shares, and safeguards your personal information when you interact with our websites, online services, and products (collectively, "Services"). We value your trust and want to be transparent about how we handle your data.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with our practices, please refrain from using our Services.

Information We Collect

We collect different types of information to provide and improve our Services. The information we may collect includes:

  • Contact Information: This includes your first and last name, organization name, email address, mailing address, and phone number. We may collect this information when you create an account or contact us.
  • Account Data: When you create an online account with Viluma, we collect your username and password.
  • Communications: We may collect information from our interactions with you, including any questions, feedback, or correspondence you have with us.
  • Order and Purchase History: When you make purchases through our Services, we collect information about your orders and interactions with our checkout process.
  • Payment Details: Viluma does not store payment card numbers or bank account details. We rely on trusted payment processors to handle your payment information.
  • Subscriber Survey Data: If you participate in surveys, we may collect the information you provide. We may also record video or voice chats with our marketing team.
  • Marketing Data: We may collect data related to your preferences for receiving our marketing communications and your interactions with them.
  • Third-Party Sources: We may combine the information you provide to us with data we obtain from third-party sources, such as data providers, public sources, and marketing partners.
  • Automatic Data Collection: We, along with our service providers and business partners, may automatically collect data about your devices, browsing habits, and interactions with our Services. This includes:
    • Device data: Information about your device's operating system, manufacturer, browser type, IP address, and more.
    • Online activity data: Pages or screens you viewed, time spent on our Services, navigation paths, and whether you opened our marketing emails.
    • Cookies and Similar Technologies: We use technologies like cookies to enhance your experience, understand user behavior, and facilitate online advertising.

How We Use Your Personal Information

We use your personal information for various purposes, including:

  • Service Delivery: To provide, operate, and improve our Services, process payments, and communicate with you about updates, security alerts, and support messages.
  • Personalization and Improvement: To understand your needs, personalize your experience, engage in surveys, troubleshoot issues, and conduct research to enhance our Services.
  • Research and Development: To analyze and improve our Services and business operations. We may use anonymous, aggregated data for these purposes.
  • Marketing and Advertising: To send you Viluma-related marketing communications and, where permitted by law, interest-based advertising. You can opt out of marketing communications.
  • Compliance and Protection: To comply with legal obligations, protect rights and property, audit internal processes, enforce terms and conditions, prevent fraudulent or harmful activity, and respond to lawful requests.

How We Share Your Personal Information

We may share your personal information with:

  • Affiliates: Within Viluma for purposes consistent with this Privacy Policy.
  • Service Providers: Companies and individuals that assist us in providing our Services, such as hosting, customer support, and analytics services.
  • Payment Processors: When you make payments, your payment card information is collected and processed by trusted payment processors.
  • Third Parties: For marketing and advertising purposes, including interest-based advertising. You can limit sharing for these purposes.
  • Professional Advisors: Such as lawyers, auditors, bankers, and insurers, as needed for professional services.
  • Authorities and Others: To protect rights, privacy, safety, or property, comply with legal obligations, and investigate or deter unlawful activity.
  • Business Transferees: In connection with corporate transactions or business negotiations involving Viluma.

Your Privacy Choices

You have choices regarding your personal information, including:

  • Account Choices: Review and update your account information, and request deletion of your account and certain personal information.
  • Opt-Out of Marketing Communications: You can opt out of marketing-related emails while continuing to receive service-related messages.
  • Personal Information Requests: Depending on your location, you can request information about how we collect and use your personal information, access a copy of your data, opt-out of sale and targeted advertising, correct inaccuracies, and more.
  • Limit Tracking Technologies: You can block or limit tracking technologies in your browser settings or mobile device.

Cookie Policy

This Cookie Policy explains how Viluma ("we", "us", or "our") uses cookies and similar tracking technologies when you interact with our websites, online services, and products (collectively, "Services"). This policy should be read alongside our Privacy Policy, which explains how we collect, use, and disclose your information.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

What are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

How We Use Cookies

We use cookies for various purposes, including:

  • Essential Cookies: These cookies are necessary for the proper functioning of our Services. They enable core functionalities such as security, network management, and accessibility.
  • Analytics Cookies: These cookies allow us to analyze how visitors interact with our website. We use this information to improve our website and services.
  • Personalization Cookies: These cookies are used to enhance your experience by remembering your preferences and settings. They may also be used to provide personalized content and recommendations.
  • Advertising Cookies: We and our advertising partners may use cookies to deliver targeted advertisements and measure the effectiveness of our advertising campaigns. These cookies track your browsing habits and may be used to build a profile of your interests.
  • Third-Party Cookies: Some cookies may be set by third-party services that appear on our website. These third parties may use cookies to collect information about your online activities over time and across different websites.

Your Cookie Choices

You can manage your cookie preferences through your web browser settings. Most web browsers allow you to control cookies, including whether to accept them and how to remove them. Please note that disabling cookies may affect the functionality of our website.

Additionally, you can opt out of certain types of cookies by using the opt-out tools provided by advertising networks or by visiting the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) websites.

Changes to This Policy

We may update this Policy occasionally to reflect changes in our practices or applicable laws. Any changes will be posted here, and the updated policy will be effective immediately.

How to Contact Us

If you have any questions or concerns about this Policy or our use of cookies, please contact us at the following address:

Primus Health Inc.